Job offer : Customer service

Customer service

For an international company of Transit, based in Madagascar

Purpose & general responsibilities of the position:

Carry out international and local operations with due regards to high degree of quality service and communication, according to company policy and standards.

Specific responsibilities of the position:

Areas of responsibility

- Process file for all products (Air, Sea and Inland Service) by giving an on time visibility on the movement of freight to all parties involved.

- Ensure an efficient and effective service to customer

- Maintain a sound and close relationship with customer

- Maintain an active communication with management and peers for an efficient service delivery

- Assist in procurement tasks and carrier management

Requirements

- Minimum 3 years’ experience in Operations or Customer Service in a freight forwarding or logistics industry

- Both fluent in English and French

- Familiar with desktop tools

Generic Characteristics

- Result oriented, pro-active, dynamic and self starter

- Painstaking and organized person

- Team player

- Customer oriented

We offer you

- a position based in Antananarivo

- a permanent contract

- a high potential for career development

Starting Date : August

Please send your updated CV with photo, motivation letter and salary expectation by email to recrutement@kentia-services.com, including this reference 2013-29/CUS before the 6th August 2013.